Terms of engagement

1. Who we are

British Energy Compliance Ltd ("we", "us", "our") is a UK utility consultancy registered in England and Wales, with registered office at Compliance House, 20-22 Wenlock Road, London, N1 7GU.

2. The services

We provide: (a) bill audit and benchmark services; (b) energy and water procurement on your behalf; (c) compliance casework, complaints handling and dispute resolution. The exact scope of any engagement is set out in writing in the relevant proposal, quote or letter of engagement.

3. Authority

You confirm that the person signing the engagement is authorised to do so on behalf of any organisation named, and that you have authority to instruct us to act with energy or water suppliers on your behalf, including issuing a Letter of Authority where required.

4. Fees and disclosure

Our fees are: (a) commission paid by the supplier on a contract we arrange, in which case the cash amount and (where applicable) the p/kWh equivalent are disclosed to you in writing on the relevant quote before you sign, in line with Ofgem licence conditions; (b) a fixed fee or success fee for compliance and dispute work, agreed in writing in advance.

The audit and benchmark report is free of charge. You are under no obligation to instruct us to proceed with a procurement after the audit.

5. Your obligations

You agree to provide accurate information about your supply, contracts and circumstances; to keep us informed of any changes; and to respond to reasonable requests for information within a reasonable time. We rely on the accuracy of the information you provide.

6. Limitation of liability

We perform the services with reasonable skill and care. To the fullest extent permitted by law, our total aggregate liability arising out of or in connection with any engagement is limited to the fees paid to us under that engagement in the preceding 12 months. We are not liable for indirect or consequential losses, including loss of profit, business or anticipated savings. Nothing in these terms limits liability for fraud, fraudulent misrepresentation, or any liability that cannot lawfully be limited.

7. Term and termination

Either party may terminate an engagement by 30 days' written notice. Upon termination, fees properly accrued or payable for work completed remain payable. Confidentiality and limitation provisions survive termination.

8. Confidentiality

Each party will keep the other's confidential information confidential and use it only for the purposes of the engagement. Where required, we will sign a separate non-disclosure agreement.

9. Complaints

If you are unhappy with any aspect of our service, please write to compliance@britishenergycompliance.co.uk. We will acknowledge within 5 working days and resolve, or issue a final written response, within 8 weeks. Unresolved complaints may be referred to our Alternative Dispute Resolution scheme — details in our complaints procedure.

10. Governing law

These terms are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising out of or in connection with them.