Hub Energy: who took over, and how to complain
Hub Energy stopped trading on 9 August 2021. Ofgem moved its customers to E.ON Next from 13 August 2021. Complaints now start with E.ON Next, then the Energy Ombudsman.
Short answer
Hub Energy stopped trading on 9 August 2021. Ofgem appointed E.ON Next as Supplier of Last Resort, taking on customers from 13 August 2021. Customers affected: c6,000 domestic c9,000 non-domestic.
| Supplier | Hub Energy |
|---|---|
| Stopped trading | 9 August 2021 |
| Supplier of Last Resort | E.ON Next (from 13 August 2021) |
| Customers | c6,000 domestic c9,000 non-domestic |
Source: Ofgem, “Check who’s taken over your energy supply”, read 30 September 2026.
How to take a complaint about Hub Energy to the Energy Ombudsman
- Complain to E.ON Next (your account moved there) first, in writing if you can, and keep the reference.
- Allow 8 weeks for it to be put right — or less if the supplier sends a deadlock letter saying it cannot do more.
- Register the dispute with the Energy Ombudsman online, by phone, email or post. It is free.
- You must escalate within 12 months of receiving the deadlock letter.
- Both sides send evidence within 14 days; the Ombudsman reviews it and makes a decision.
- If you accept the decision, the supplier has 28 days to carry out the remedy.
The Ombudsman can tell a supplier to take practical action — credit your account, cancel an account, change your tariff — apologise, or pay a financial award. It cannot punish or fine a supplier. Need the letter? Our free complaint letter generator cites the licence conditions, and the Ombudsman vs Ofgem guide explains who handles what.
Credit balances, debts and meter readings
When a supplier fails, Ofgem says your supply is not cut off and prepayment meters can still be topped up. The new supplier contacts you, puts you on a deemed contract (still covered by the price cap) and can move you to its cheapest tariff with no exit fee. Household credit balances are protected — the new supplier contacts you about a refund. Businesses are not protected in the same way: business credit depends on the old supplier’s administrator. If the new supplier took over your debt, you pay it instead; otherwise you may still owe the old supplier or its administrator. Take a meter reading and keep it.
Source: Ofgem, “What happens if your energy supplier goes bust”, read 30 September 2026.
Questions
What happened to Hub Energy?
Hub Energy stopped trading on 9 August 2021. Ofgem appointed E.ON Next as Supplier of Last Resort, taking on customers from 13 August 2021. Customers affected: c6,000 domestic c9,000 non-domestic.
Who do I complain to about Hub Energy?
Raise it with E.ON Next: Ofgem says the new supplier reviews complaints about your old supplier that were not fixed. If it is still unresolved after 8 weeks, or you get a deadlock letter, go to the Energy Ombudsman. If you already had an Ombudsman case open, the Ombudsman contacts you.
Did I lose my credit balance with Hub Energy?
Household credit balances are protected by Ofgem’s rules: your details pass to the new supplier, who contacts you about a refund. Businesses are not protected in the same way — business credit depends on the old supplier’s administrator.
What about money I owed?
If the new supplier took over your debt, you pay them instead, usually through a payment plan. If not, you may still owe the old supplier or its administrator.
Other suppliers whose customers went to E.ON Next
Enstroga · Igloo Energy · Symbio Energy
Process from energyombudsman.org and its FAQs, read 30 September 2026. General information, not legal advice. All suppliers A–Z.
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